These three terms get used interchangeably by people selling one of them. Here is a straight answer on what each actually does — and how to know which one fits your situation.

You already know who this is about. The employee from the early days who knows everything — and hasn't grown with the company. Here's a better approach than a performance improvement plan.

Everyone says "reduce owner dependency." Almost nobody explains what it involves on a Tuesday afternoon. This is the practical version — what to do first, what comes next, and how long it takes.